Contact Maison Mercier
A question about an item, an order, a size or a return? Write to us, we answer ourselves — from Belgium.
Send an email
contact@maison-mercier.com
Reply within 24 working hours
Call us
+32 476 79 60 07
Monday to Friday, 9 am to 6 pm
Write to us
Chaussée de Jodoigne 20, 1315 Incourt, Belgium
Mail and returns
Looking for a specific item?
The catalogue is arranged by department — women, men, footwear, clothing, bags and accessories. Pick an entry to see the available models and remaining sizes.
Women
Clothing, footwear, bags and accessories
Browse →
Men
Clothing, footwear and accessories
Browse →
Footwear
Trainers, boots, loafers, sandals
Browse →
Clothing
Trousers, jackets, knitwear, shirts
Browse →
Tracked delivery
Shipping costs are calculated based on the destination. Dispatched within 2 working days.
Returns up to 30 days
In case you change your mind. The statutory 14-day right of withdrawal still applies.
A real person
No chatbot: your messages land in our inbox, and we answer them.
Opening hours and reply times
Monday to Friday, 9 am to 6 pm.
Messages received at the weekend are handled from Monday, and always within 48 hours.
How we can help you
- Choosing asizeor a shoe size before ordering;
- Tracking anorderand delivery questions;
- Areturn, an exchange or a refund ;
- The availability of asizeor acolour ;
- A question about abrandor a specific model;
- Any other question about Maison Mercier.
Before you write, the answer may already be here
Our most visited pages answer the questions we are asked most often:
- Frequently asked questions— delivery, returns, sizes, brands;
- Returns and Refunds Policy— the exact procedure;
- About Maison Mercier— who we are;
- The journal— buying guides, sizes and brands.
Unsure about an item before ordering it? Ask us for a photo or a detail, and you will get a real answer.
Ask my question