Shipping policy
Maison Mercier Shipping Policy
Effective date: 27/12/2025
At Maison Mercier, we are committed to providing you with fast and reliable shipping. This shipping policy outlines our shipping practices and what you can expect when ordering products from our website.
Order Processing
- All orders are typically processed within 2 working days of receipt. This timeframe may vary depending on product availability and exceptional circumstances.
- You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delivery Timeframe
Delivery usually takes 4 to 12 working days from the date of dispatch. Our products are shipped from partner warehouses in China, which accounts for this delivery period. Please note that delivery times may vary depending on destination, exceptional circumstances, and local customs restrictions.
Shipping Costs
Shipping fees are calculated based on destination and displayed before order confirmation.
Shipping Options
Shipping is available through one option:
- Tracked Delivery: fees are calculated by destination, with a typical delivery time of 4 to 12 working days after dispatch.
Shipping Destinations
We ship our products worldwide, with tracking provided. Parcels are dispatched from our partner warehouses in China, which explains the delivery timeframe stated above.
Delays and Shipping Issues
We do everything possible to prevent delays and shipping issues. However, delays may occur due to circumstances beyond our control, such as adverse weather, strikes, or logistical problems. If you experience an issue with your delivery, please contact us at contact@maison-mercier.com and we will do our best to resolve it.
Order Tracking
You can track your order using the tracking information provided in the shipping confirmation email. If you have any questions about your order, please contact us at contact@maison-mercier.com.
Contact
If you have any questions or concerns regarding our shipping policy, please contact us at contact@maison-mercier.com.